Contact Us
One inbox, read by a person, usually answered within two working days.
Last updated: September 2026
We do not run a phone line or a live chat. A slot guide does not need one, and an email thread leaves both of us with a record of what was said.
What we can help with
- Corrections. A figure on this site that does not match what you see in the game. Tell us which casino and which page and we will check it against the in-game panel.
- Casino terms. Something in a linked operator's bonus conditions that reads unfairly or has changed since we wrote about it.
- Reader experiences. Sessions, observations and criticism. The comments on our main guide come from this inbox.
- Partnership and media enquiries. See the affiliate programme page first — it answers most of them.
- Data requests. Access, correction or deletion under UK GDPR. Details on the privacy policy page.
What we cannot help with
This matters, because it is most of what reaches us. We have no access to any casino account and no relationship with any operator's support desk. That means we cannot:
- Reset a password, unlock an account or recover login details.
- Release a withdrawal, chase a payment or reverse a deposit.
- Apply a bonus, extend one that has expired, or arrange a goodwill credit.
- Lift a self-exclusion or a GamStop registration — nobody can, before its term ends.
- Investigate a specific spin result or dispute an outcome with a provider.
All of those go to the casino's own support team, who have the account in front of them. If the operator will not resolve it, our complaints procedure page explains how to escalate to an independent adjudicator.
Making a complaint about this site
If something we published is wrong, misleading or unfair, write to the same address with Complaint in the subject line. We acknowledge within two working days and respond substantively within ten. The full procedure, including how to escalate if you are not satisfied with our answer, is on the complaints procedure page.
Before you write
Including the page, the casino and a screenshot where relevant turns a three-email exchange into one. If you are reporting a figure that looks wrong, the game information panel at your casino usually settles it in seconds — operators can run different RTP builds of the same game.
Age and jurisdiction
This site is for people aged 18 or over in the United Kingdom. We do not respond to enquiries from anyone who identifies themselves as under 18, and we do not provide advice on accessing gambling services from jurisdictions where they are restricted.
